FAQ

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What shots are required for my pets stay?

Dogs will need to provide proof of rabies, distemper and kennel cough vaccine. Cats will need to provide proof of rabies and distemper. Records must be emailed or faxed before the animals arrival to the facility. Fax (585)293-7211 or evergreenkennelsboarding@gmail.com

Can I bring my own food?

Yes, please have food in a plastic container that is labeled with your pets name. We also have a refrigerator for items that need to be cold. If Evergreen Kennels provides your animal with food the cost is $2.50 per day. 

How often do you feed at the kennel?

We feed twice a day. We try to stay with the schedule your pet is used to.

Can I bring my own toys and bedding?

Yes. All bedding must be machine washable. Sometimes your pet may chew on his/her bedding . Make sure it isn’t something you would mind being chewed on. Any belongings from home are NOT the responsibility of the kennel. We do our best to return all toys and bedding. Please leave favorite toys at home.

What services do you offer at Evergreen Kennels?

  • Brush-out and Bath 
  • Dog boarding
  • Cat boarding
  • Dog day care
  • 1 on 1 playtime in our large outdoor play yards. (upon request)
  • Obedience Training and Scent Work Training. (Call for details)  
What is the Paw Points rewards program?

Paw Points is our customer rewards program that lets you earn points every time you visit Evergreen Kennels. You earn 1 point for every $1 spent across all of our services, including dog boarding, cat boarding, daycare, bath and brush, playtime sessions, and training. Once you accumulate 500 points, you can redeem them for $10 off your bill. There is no limit to how many points you can save, your points never expire, and there is no sign-up required. Your current balance is printed at the bottom of every receipt so you always know where you stand.

Do you board cats?

Yes. Cats stay in a private cat room that is separate from the dog areas, with spacious kitty condos and a TV (usually playing Animal Planet). Cat boarding is available at both our Churchville and Batavia locations. See our cat room.

Can cats or dogs from the same household stay together?

Cats from the same household can often stay together, so just let us know when you book. Dogs from the same home can share a kennel as long as they are able to eat together. Dogs that need to eat separately are boarded in separate kennels.

What are your two locations?

Churchville: 1500 Kendall Rd, Churchville, NY 14428, (585) 293-7211. About 15 minutes from downtown Rochester, minutes from I-490 and the Thruway.

Batavia: 8870 Wortendyke Road, Batavia, NY 14020, (585) 293-7074. Just off I-90, about 35 minutes from Buffalo.

How does dog daycare work?

Drop your dog off in the morning and pick them up later in the day. Your dog gets supervised care and their own indoor/outdoor run, and you can add 1-on-1 playtime or a bath. Daycare requires current Rabies, Distemper, and Kennel Cough vaccines. Learn more about daycare in Churchville or daycare in Batavia.

Do you board over the holidays?

Yes. Thanksgiving and Christmas are our busiest times of year, so we recommend booking as soon as your travel dates are set and emailing vaccine records early to evergreenkennelsboarding@gmail.com.

Is there a boarding fee on the day I pick up?

If you pick up Monday through Friday by 11 AM, there is no boarding fee for that day. Pickups after 11 AM on weekdays are charged a boarding fee, and a boarding fee applies for Sunday pickups at both locations.

What forms of payment do you accept?

We accept credit and debit cards only. We do not accept cash or checks.

Do you offer baths or grooming?

We offer a bath and brush-out, available by appointment or added to any boarding stay so your dog comes home clean. Pricing is based on weight, so please call for details. See all of our services.

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